The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Posted Nov 18, 2025 - 21:39 CET
Monitoring
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
Posted Nov 18, 2025 - 11:33 CET
Update
The synchronization between our search engine and the database is stopped. A fix will be implemented tomorrow morning (before 12:00PM CET).
Posted Nov 17, 2025 - 18:42 CET
Identified
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
Posted Nov 17, 2025 - 18:20 CET
Investigating
Our platform is currently experiencing technical issues that are preventing users and admins from accessing our US sandbox. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
Posted Nov 17, 2025 - 17:40 CET
This incident affected: US servers (US sandbox servers).