Service outage on all production environments

Incident Report for Hivebrite Status page

Resolved

The incident has been resolved. Our third-party has mitigated their outage issue.
Thank you for your support and understanding.
Please reach out to your CSM if you have additional questions.

Posted Oct 21, 2025 - 10:31 CEST

Investigating

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20.

There is no impact to existing customer data.

We apologize for the inconvenience and are working to resolve this as soon as possible.

Posted Oct 20, 2025 - 15:01 CEST

This incident affected: European servers (European production servers, European sandbox servers), US servers (US production servers, US sandbox servers), APAC servers (Apac production servers), and Switzerland production servers.