[ALL ENV] Images in email campaign are not sent

Incident Report for Hivebrite Status page

Resolved

The incident has been resolved. Thank you for your support and understanding.
Please reach out to your CSM if you have additional questions.

Posted Apr 16, 2024 - 19:57 CEST

Update

Recovery is halfway through.
USprod and EUprod are being recovered in the next hour.

Thank you for your patience.

Posted Apr 16, 2024 - 19:15 CEST

Identified

Currently, if you send an email campaign, the image will not appear.
We identified the issue and recovery actions are in progress.
Updates will follow as we progress on the recovery.
Thank you for your patience.

Posted Apr 16, 2024 - 16:31 CEST

This incident affected: European servers (European production servers, European sandbox servers), US servers (US production servers, US sandbox servers), APAC servers (Apac production servers), and Switzerland production servers.